Contact us: 888-331-0222



Looking for your ID card?

Are you an existing Kairos member who did not make any changes during open enrollment?


If so, you will not receive a new medical/prescription ID card. You can continue using the same ID card you have now.


Are you new to the plan or did you make changes during open enrollment?


You will receive a new medical/prescription ID card. These will be mailed out in June so that you’ll be able to start using them on July 1.


Need a replacement card?


Did you know you can order replacement ID cards through UMR’s online portal? It’s true. Register for your account and hit “order ID card.” Easy as that! If you need help, though, please contact Kairos at 888.331.0222 or UMR at 844.212.6811.